Refund Policy
Customer satisfaction is important to us.
Custom Pet Portraits
Because every portrait is created specifically for you, custom pet portrait commissions are non-refundable once work has begun.
Handmade Products
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Eligible Returns
Returns may be accepted for eligible non-custom products if:
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Item is unused
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Returned in original condition
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Requested within 14 days of delivery
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Damaged Orders
If your package arrives damaged, please send:
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Photos of the damaged item
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Photos of the packaging
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Your order number
We'll work quickly to resolve the issue.
Refund Processing
Approved refunds are issued back to the original payment method within 5–10 business days after inspection.